> For the complete documentation index, see [llms.txt](https://legal.flyandcar.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.flyandcar.com/terms-and-policies/cancellation-policy.md).

# Cancellation Policy

To ensure a fair and transparent booking experience for both car owners and renters, FlynCar has established the following cancellation policy. Please read it carefully before making a reservation.

1. **Cancellation by Renters:**
   1. **Less than 48 hours after the reservation was accepted:** Renters can cancel a reservation without penalty.
   2. **More than 2 weeks before the start of the rental:** Renters can cancel the reservation for a full refund, minus a 5% service fee.
   3. **Less than 2 weeks but more than a week before the start of the rental:** Renters will receive a 50% refund of the total rental amount.
   4. **Less than a week before the start of the rental or after the rental has started:** No refund will be provided.
2. **Cancellation by Car Owners:**
   * **More than 2 weeks before the start of the rental:** Car owners can cancel a reservation without penalty.
   * **Less than 2 weeks but more than a week before the start of the rental:** Car owners are required to pay a cancellation fee equivalent to 10% of the total rental amount. This fee will be deducted from future earnings.
   * **Less than a week before the start of the rental or fails to provide the car:** Car owners will be subject to a cancellation fee equivalent to 20% of the total rental amount and may face additional penalties, including temporary suspension from the platform.
3. **Extenuating Circumstances:** In cases of extenuating circumstances (e.g., natural disasters, sudden illness, death in the family), both renters and car owners may be eligible for a full refund or waiver of cancellation fees, regardless of the cancellation timeframe. Documentation may be required to verify the extenuating circumstance.
4. **Disputes and Resolutions:**
   * Any disputes related to cancellations and refunds should be reported to FlynCar's customer support by email at <support@flyandcar.com> within 48 hours of the scheduled start of the rental.
   * FlynCar reserves the right to make the final decision in case of any disputes.

By making a reservation with FlynCar, you agree to abide by this cancellation policy. Please contact FlynCar’s customer support by email at <support@flyandcar.com> if you have any questions or need further clarification.