✖️Cancellation Policy

Last updated: Nov 2, 2023

To ensure a fair and transparent booking experience for both car owners and renters, FlynCar has established the following cancellation policy. Please read it carefully before making a reservation.

1. Cancellation by Renters:

   1. Less than 48 hours after the reservation was accepted: Renters can cancel a reservation without penalty.

   2. More than 2 weeks before the start of the rental: Renters can cancel the reservation for a full refund, minus a 5% service fee.

   3. Less than 2 weeks but more than a week before the start of the rental: Renters will receive a 50% refund of the total rental amount.

   4. Less than a week before the start of the rental or after the rental has started: No refund will be provided.

2. Cancellation by Car Owners:

   • More than 2 weeks before the start of the rental: Car owners can cancel a reservation without penalty.

   • Less than 2 weeks but more than a week before the start of the rental: Car owners are required to pay a cancellation fee equivalent to 10% of the total rental amount. This fee will be deducted from future earnings.

   • Less than a week before the start of the rental or fails to provide the car: Car owners will be subject to a cancellation fee equivalent to 20% of the total rental amount and may face additional penalties, including temporary suspension from the platform.

3. Extenuating Circumstances: In cases of extenuating circumstances (e.g., natural disasters, sudden illness, death in the family), both renters and car owners may be eligible for a full refund or waiver of cancellation fees, regardless of the cancellation timeframe. Documentation may be required to verify the extenuating circumstance.

4. Disputes and Resolutions:

   • Any disputes related to cancellations and refunds should be reported to FlynCar's customer support by email at [e-mail] within 48 hours of the scheduled start of the rental.

   • FlynCar reserves the right to make the final decision in case of any disputes.

By making a reservation with FlynCar, you agree to abide by this cancellation policy. Please contact FlynCar’s customer support by email at [e-mail] if you have any questions or need further clarification.